Gobble Case Study - Develop Order Management System

About

Gobble, a San Francisco bay area startup, was rapidly growing. Gobble had a very well-designed technology stack but the order management system was lagging with the rapid growth. The processing of orders was not meeting the desired speed and efficiency levels, which was having an adverse impact on the overall customer experience. LogicalStreet team helped Gobble to add new features to their order management system. These features helped Gobble to better serve its customers with the most efficiencies and speed.

Requirements

Gobble was growing rapidly. The existing order management system needed an urgent upgrade to handle the increasing number of orders. Gobble had very specific requirements for it. It should be scalable, flexible, and integrate with Gobble's existing technology stack. Additionally, the system needed to be user-friendly and efficient for Gobble's team to use.

Challenges

The main challenge for LogicalStreet was to develop a scalable solution that can align with the rapid growth of Gobble. The existing order management system was working just enough. The Gobble team projected that it won’t be able to keep up with the increasing demand for Gobble's services. Therefore, the new system had to be designed in a way that would allow for easy customization, a low learning curve for staff, and integration with Gobble's existing technology stack.

Solutions We Provided

LogicalStreet's team worked closely with the Gobble team, understand their requirements, and develop a new order management system. The developed solution was, as per the requirements, a scalable, flexible, and easy-to-use system. The system was built using modern technologies keeping in mind a low learning curve for the Gobble team. It had the additional benefits of easy customization and integration with Gobble's existing technology stack.

The new order management system included features such as real-time order tracking, automatic order confirmation emails, and an easy-to-use dashboard for the Gobble team. The system was also integrated with Gobble's existing technology stack, allowing for a seamless transition.

Results

This new order management system developed by the LogicalStreet team improved Gobble's operations, increased customer satisfaction, and helped the business grow. This new system was able to handle the increasing number of orders. It was also able to allow the Gobble team to process orders more efficiently. The real-time order tracking feature helped Gobble's customers track their orders, improving their overall experience.

Gobble's customer service team also benefited from this solution. The overall workload was reduced for them as customers had more information about their orders. The easy-to-use dashboard helped the Gobble team manage orders more efficiently, saving them time and improving their productivity.

Conclusion

LogicalStreet's new order management system helped Gobble improve its efficiency and better serve its customers. The system's real-time order tracking, automatic order confirmation emails, and easy-to-use dashboard were essential features that allowed Gobble to meet its growing customer demands. LogicalStreet's solution allowed Gobble to handle more orders more efficiently, and the result was a higher level of customer satisfaction and an increase in Gobble's business growth.